Privacy Policy

We have updated our Privacy Policy in accordance with the General Data Protection Regulation (GDPR), applicable as of May 25, 2018. This policy explains clearly and transparently how we collect, use and protect your personal data.

If you have any questions after reading it, you can contact us at hello@simo.health.

Who is responsible for your data?

VitalPeak S.L., with registered office at C/ Perú 186 bis, 08020 Barcelona (Spain) and VAT number B67964114, is the owner and controller of the website available under the domain www.simo.health.

This Privacy Policy applies exclusively to this website and all its pages and subpages. VitalPeak S.L. is not responsible for the privacy policies or data protection practices of third-party websites that may be accessed through links on this website.

This policy has been drafted in strict compliance with the European data protection regulations in force.

What personal data do we collect?

We may collect and process the following categories of personal data:

Information you provide directly to us, such as:

• Name and surname

• Email address

• Postal address and delivery information

• Telephone number

• Billing and payment-related information

• Account and subscription details

• Purchase history and preferences

• Communications you send us (customer support, inquiries, feedback)

Information collected automatically, such as:

• IP address

• Device and browser information

• Usage data and navigation behavior

• Information collected through cookies or similar technologies

Why do we collect your data?

We process your personal data for the following purposes:

• To process and manage one-time purchases and subscription orders

• To handle payments, billing and shipping across the European Union

• To manage subscriptions, renewals, modifications or cancellations

• To provide customer support and respond to inquiries

• To send transactional communications (order confirmations, shipping updates, subscription notices)

• To send marketing communications, newsletters or promotions when you have given your consent

• To improve our website, products and user experience

• To comply with legal and regulatory obligations

What is the legal basis for processing your data?

We process your personal data based on one or more of the following legal grounds:

• Contractual necessity: to fulfill purchase and subscription agreements

• Consent: when you subscribe to marketing communications or newsletters

• Legal obligation: to comply with applicable laws (tax, consumer protection, accounting)

• Legitimate interest: to improve our services, ensure website security and manage internal administrative processes, provided your rights and freedoms do not override these interests

What rights do you have?

Under the GDPR, you have the right to:

• Right to information: to receive clear information about how your data is processed

• Right of access: to obtain confirmation as to whether we process your data and access it

• Right to rectification: to request correction of inaccurate or incomplete data

• Right to erasure (“right to be forgotten”): to request deletion of your data when legally applicable

• Right to restriction of processing: under certain circumstances

• Right to data portability: to receive your data in a structured, commonly used and machine-readable format

• Right to object: to processing based on legitimate interest or direct marketing

• Right to withdraw consent: at any time, when processing is based on consent

• Right to lodge a complaint: with a supervisory authority, in particular the Spanish Data Protection Agency (AEPD)

To exercise any of these rights, please contact us at hello@simo.health.

How long do we keep your data?

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected and to comply with legal obligations.

• Data related to purchases and subscriptions will be retained for the legally required periods

• Marketing data will be retained until you withdraw your consent or unsubscribe

Will your data be transferred internationally?

Your personal data may be processed by service providers located outside the European Economic Area (EEA). In such cases, we ensure that appropriate safeguards are in place, such as EU Standard Contractual Clauses or equivalent legal mechanisms, to guarantee an adequate level of data protection.

Security measures

We implement appropriate technical and organizational measures to protect your personal data against loss, misuse, unauthorized access, alteration or disclosure. Nevertheless, no system is completely secure, and we cannot guarantee absolute security.